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Nederlandse vlag

General Terms

These general terms and conditions apply only to Dr.FrisK.


In these conditions:
1. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance.
2. Consumer: the natural person who does not act in the exercise of profession or business and enters into a distance contract with the entrepreneur.
3. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more communication techniques are used. distance.
4. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same place at the same time.
5. Cooling-off period: the period within which the consumer can make use of his right of withdrawal.
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within
the cooling-off period;
7. Day: calendar day.
8. Transaction Duration: a distance contract relating to a series of products and / or services, the supply and / or purchase obligation of which is spread over time.
9. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.


Chamber of Commerce number: 71827749
VAT number: NL001201882B90
Adres: Docterskampstraat 2A
           5222 AM 's-Hertogenbosch     
            ( Note NO visit address )


1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been established between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumers can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that at the request of the consumer they will be sent free of charge by electronic means or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may in the event of conflicting general terms and conditions always invoke the applicable provision that is applicable to him. most favorable.


1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
- the price including taxes.
- the possible costs of delivery.
- the manner in which the contract will be concluded and which actions are necessary for this;
- whether or not the right of withdrawal applies.
- the method of payment, delivery or execution of the agreement.
- the deadline for accepting the offer, or the period for adhering to the price.
- the level of the tariff for distance communication if the costs of using the technique for distancecommunication    are calculated on a basis other than the basic rate.
- if the agreement is filed after the conclusion, how this can be consulted for the consumer.
- the way in which the consumer can be informed of actions he does not wish to take before concluding the     contract, as well as the way in which he can rectify these before the contract is concluded.
- the languages ​​in which, in addition to Dutch, the contract can be concluded;
- the codes of conduct to which the trader is subject and the way in which the consumer can consult these     codes of conduct electronically.
- the minimum duration of the distance contract in case of an agreement that extends to the continuous or
  periodic delivery of products or services.


1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can 'within legal frameworks' to inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. With the product or service the entrepreneur will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a) the visiting address of the business location of the trader where the consumer can go with complaints;
b) the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c) the information about existing service after purchase and guarantees;
d) the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e) the requirements for terminating the agreement if the agreement has a duration of more
than one year or is indefinite.
6) If the entrepreneur has committed himself to supplying a series of products or services, the provision in the previous paragraph only applies to the first delivery.


1. When providing services, the consumer has the option to terminate the contract without giving any reason within 14 days, starting on the day of entering into the agreement.
2. If the customer has not returned the delivered goods to Dr.FrisK after this period, the purchase is a fact.
a) The customer is obliged, before proceeding to return, within the period of 7 working days after delivery in  writing to make it to Dr.
b) The customer must prove that the delivered goods are returned in time, for example by means of proof of mail delivery. Return of the goods must be in the original packaging (including accessories) and in new condition.
c) If the goods have been used by the customer, encumbered or damaged in any way, the right to dissolution within the meaning of this paragraph will lapse.
d) With due observance of what has been stipulated in the previous sentence, ensures that the purchase price will be refunded to the customer excluding the calculated shipping costs within 14 days after the receipt of the return shipment.
e) The return of the delivered goods is entirely at the expense and risk of the buyer.
3. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.


1. If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
2. If the consumer has paid an amount, the entrepreneur this amount as soon as possible but no later than
14 days after the return or cancellation, refund.


1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
2. Shipping and delivery costs are not included unless otherwise stated during the purchase process. The shipping costs depend on the destination of the shipment and the type of delivery that was selected during the purchase procedure. The shipping costs are on the order page of the order, in the Order Confirmation.
3. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.
4. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
5. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
a) they are the result of legal regulations or provisions.
b) the consumer has the authority to terminate the contract by the day on which the price increase takes effect.
6. The prices stated in the range of products or services are in Euros and include 21% VAT.


1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification no later than one month after placing the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation.
4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.


1. The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal rights existing on the date of the conclusion of the agreement. provisions and / or government regulations.
2. An arrangement offered by the entrepreneur, manufacturer or importer as guarantee does not affect the rights and claims that the consumer can assert to the entrepreneur in respect of a shortcoming in the performance of the obligations of the entrepreneur by virtue of the law and / or the distance contract.


1. Customers can pay for the products and associated delivery costs by Credit Card. (VISA, MasterCard), iDEAL, PayPal and Bancontact
2. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
3. In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.


1. The ordered product will be sent to the customer within 3 working days between Monday and Friday, with the exception of local public holidays, national holidays and public holidays, after confirmation of the order.
2. In the event that Dr.FrisK can not deliver the goods due to sudden or temporary unavailability of the products, Dr.FrisK will immediately inform the customer and in any case 14 days by e-mail.
The amount paid by the customer will be refunded as soon as possible and in any case within 14 days.


1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.


The use of the products with which the consumer can process his or her shoes is at his own risk at all times. The entrepreneur does not guarantee failed operations.


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